Region chosen at signup
Pick your storage region when the workspace is created — processing and at-rest storage both honor it.
// solutions / eu data residency
A ticketing system that keeps your data in the EU
Data residency is the first question EU buyers ask about a support tool, and for good reason: tickets are among the most sensitive records a company keeps. A single queue can hold employee names, customer complaints, internal system details, and screenshots nobody meant to share. Where that sits, and who can reach it, is a GDPR question before it is a product question.
FlowTux answers it at signup. You choose your storage region, and ticket data and backups stay inside it. A DPA covers your Article 28 obligations, everything is encrypted in transit and at rest, and every automated action Tux AI takes is logged and attributable.
flowtux — cloud status
Your infrastructure to runnone
Hostingfully managed — nothing to install
Accessbrowser, Slack, WhatsApp, email — any device
Data regionpinned at signup · encrypted at rest
Updatesshipped weekly, zero downtime for you
Backupsautomatic, within your region boundary
status: operationalyou never patch a server again
Region pinning, chosen at signup
Region is a decision you make once, when the workspace is created, and it holds for processing and at-rest storage. Ticket data and the backups taken from it stay inside the regional boundary you picked — backups are the part teams forget to ask about, and the part auditors ask about first.
This matters most when the tool is AI-driven. Automated triage means ticket content is processed, not just stored, so "where is it stored" is only half the question. The processing stays in-region too.
GDPR obligations, covered on paper
Choosing an EU region is necessary but not sufficient. Under GDPR you are the controller and your ticketing vendor is a processor, and Article 28 requires that relationship to be governed by a contract — not a marketing page. FlowTux offers a DPA covering scope, sub-processors, security measures, and deletion, with Standard Contractual Clauses where a transfer mechanism is required.
Our sub-processors are disclosed rather than buried. If a request must cross a border for a specific, disclosed reason, it runs on a recognized transfer mechanism instead of quietly leaving the region.
What auditors actually ask for
Residency reviews rarely stop at the region label. The recurring questions are who accessed a record, what automated systems did to it, and whether you can prove deletion. FlowTux keeps an audit trail on every action — human or automated — and every fix Tux AI runs is allow-listed in advance, executed against a named target, and logged with its result.
That last point is the one AI tools usually fail. An automated action nobody can reconstruct afterwards is a finding waiting to happen, so nothing runs that you have not explicitly permitted.
Residency is not the same as sovereignty
Worth being precise, because vendors blur this. Data residency means data physically sits in a chosen region. Sovereignty is the stronger claim: that no foreign jurisdiction can compel access regardless of where bytes live. Residency plus SCCs and a DPA satisfies the large majority of EU and Dutch buyers, including most public-sector procurement.
If your mandate is full sovereignty — a specific national cloud, or a legal guarantee against foreign access — say so during evaluation rather than after. That is a different architecture, and you deserve a straight answer up front instead of a discovery in month three.
What you get
Backups stay in-region
Backups inherit the boundary, not just the primary store. The part auditors check first.
DPA for Article 28
A data processing agreement covering scope, security measures, sub-processors, and deletion.
Disclosed sub-processors
Who else touches your data is published, not buried in a footnote.
Encrypted throughout
In transit and at rest, including backups inside the regional boundary.
Auditable automation
Every automated action allow-listed in advance and logged with its result.
Set up EU-resident ticketing today
- 1.Create your workspace and pick your EU storage region (free 14-day trial).
- 2.Request the DPA and review the disclosed sub-processor list with your DPO or counsel.
- 3.Point your support email, Slack, and portal intake at FlowTux.
- 4.Approve the allow-list of actions FlowTux may run unattended — start narrow.
- 5.Export the audit log to confirm the trail meets your retention and reporting requirements.
Related
Frequently asked questions
Can I choose where FlowTux stores my ticket data?
Yes. You choose your storage region when you create the workspace, and ticket data and backups stay inside that regional boundary for both processing and at-rest storage.
Is FlowTux GDPR compliant?
GDPR compliance is a property of how you operate, not a badge a vendor can hand you — but FlowTux provides what you need to hold up your side: an EU storage region, a DPA covering Article 28 processor obligations, disclosed sub-processors, encryption in transit and at rest, audit logs on every action, and Standard Contractual Clauses where a transfer mechanism is required.
Does my ticket data leave the EU for AI processing?
Processing honors the region you chose, so AI triage does not move your tickets out of it. Where a specific disclosed sub-processor requires a transfer, it runs on a recognized transfer mechanism such as Standard Contractual Clauses — disclosed in the DPA rather than left implicit.
Do you offer a DPA?
Yes. The DPA covers processing scope, security measures, sub-processors, deletion, and the transfer mechanisms used where data must cross a border. See the DPA page or request a countersigned copy during your trial.
Is data residency the same as data sovereignty?
No. Residency means your data physically sits in a region you chose. Sovereignty is a stronger claim — that no foreign jurisdiction can compel access regardless of location. FlowTux offers residency with a DPA and SCCs, which covers most EU and Dutch requirements. If your mandate is full sovereignty on a specific national cloud, raise it during evaluation.
Ready to stop
fighting fires?
14-day free trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.
No credit card. No sales call. No implementation partner. No bullshit.