Solutions
One engine. Tuned to your team.
The same Tux AI that reads signals and resolves tickets — shaped to the tools and workflows of the team using it. Connect what you already run; FlowTux does the triage.
Engineering
Tickets that already know which file broke.
Bug reports, Sentry errors, and CI failures triaged against your actual codebase. Tux AI surfaces the files most likely involved, assigns the right owner by load and expertise, and closes the routine ones at the source.
- ›Code-grounded root cause on every ticket
- ›Auto-assignment by load and expertise
- ›Resolved incidents become engineering runbooks
Connects
Engineers open tickets with the diagnosis already attached — not a screenshot to investigate.
IT & Helpdesk
The internal help desk that runs itself.
Access requests, device issues, and how-tos get categorized, prioritized, and resolved without a human sorting the queue — including safe, allow-listed fixes run on the device and logged for audit.
- ›Auto-categorize and prioritize at intake
- ›Allow-listed device fixes, fully audited
- ›One inbox across Slack, Teams, and email
Connects
The routine 70% closes itself, so IT spends its day on the work that actually needs a person.
Customer Support
Fix the cause once, with full context.
Deflect repetitive issues and route the rest with everything the agent needs. Duplicate reports collapse into one tracked issue, and a branded support portal lets AI answer first before a human steps in.
- ›Cross-source semantic deduplication
- ›AI first-response via the Support Portal
- ›Context-rich handoffs to a human
Connects
Five duplicate reports become one fix — and customers get an answer before anyone opens a laptop.
Operations
One front door, no heavyweight ITSM.
A single place for every internal request across teams. Track, route, and report on issues without standing up a multi-week ITSM rollout — and keep a clean audit trail on everything.
- ›Same-day setup, cross-team routing
- ›Audit trail + SLA tracking built in
- ›Flat pricing, unlimited seats
Connects
Every team raises issues in one queue — and you can actually report on what’s happening.