4 teams
Multi-team routing
IT, HR, facilities, finance — AI classifies and routes to the owning team automatically.
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Employee helpdesk software your whole company will actually use
Employee helpdesk software fails for one reason: employees will not go to it. FlowTux inverts the model — employees ask where they already are (Slack, WhatsApp, email), and the helpdesk comes to them: every request becomes a tracked ticket, AI-triaged and routed to IT, HR, facilities, or whichever team owns it.
Flat pricing from $79/month with no per-agent fees means the entire company is on it from day one — no seat rationing, no "who really needs an account" debate.
Sapping HQSR#1288 · Parental leave policy question
Raised by email. Classified, routed, and answered without a human sorting it.
Description
“What’s the parental leave policy for my situation? Starting in November.”
TeamHR
TypeAccess
PriorityLow
SLAReply in 8h
StatusResolved
Routing trail
- ClassifiedHR — not IT, facilities, or finance
- KB match“Parental leave — policy & eligibility”
- Answer sentTo the requester, in email
- EscalationOnly if the answer does not resolve it
One front door, every internal team
Employees ask in one place. Each team still keeps its own queue, categories, and SLAs.
Input
Employee request in plain English
Tux AIclassifies
ITHRFacilitiesFinance
Every internal request enters the same front door; each team keeps its own queue, categories, and SLAs while the company gets one intake and one place to report.
Why adoption is the whole game
A portal loses to a DM every time, so FlowTux makes the message itself the ticket.
A helpdesk only has value if requests go through it. Portals lose to the path of least resistance — a DM to someone helpful. FlowTux wins that race by making the path of least resistance the intake: a Slack message, a WhatsApp text, or an email is the ticket. There is no second step for the employee to skip.
Requesters never open the console. They get confirmation, updates, and resolution in the channel where they asked.
AI does the sorting, teams do the deciding
Tux AI classifies, deduplicates, and routes. People spend their time on the judgment calls.
Tux AI reads each request, classifies it (IT vs HR vs facilities vs finance), sets priority, collapses duplicates, and routes it. Routine IT issues resolve automatically via the device agent; policy questions surface the relevant knowledge-base answer first and only escalate if it does not help. Humans handle the judgment calls, with context attached.
A request lands, gets classified, and comes back answered — usually with no human in between.
- Slack
One triaged ticket, owned by the right team
Answered from the knowledge base, or auto-fixed
Escalation is the exception, and it reaches a person with the classification and diagnosis already attached.
What you get
3 channels
Ask-anywhere intake
Slack, WhatsApp, and email are the front door. No portal for employees to avoid.
answer first
Knowledge-first answers
Common questions get the documented answer instantly; only the rest escalate.
no ticket queue
Auto-resolution for IT
Routine device issues close themselves via allow-listed, audited fixes.
one view
Company-wide reporting
One view of request volume, resolution time, and repeat offenders across teams.
$79/mo flat
No per-agent fees
Every employee is a requester; every team member can resolve. Cost does not move.
Roll out an employee helpdesk in a week
- 1
Create your workspace
Free 14-day trial.
- 2
Connect the channels
Slack, help@company.com, and WhatsApp if you use it.
- 3
Define your teams
IT, HR, facilities — and their routing categories.
- 4
Load the top 20 answers
The questions employees already ask most.
- 5
Announce the intake
Retire the spreadsheet and the DMs.
Nothing here needs an implementation partner. The longest step is writing the knowledge-base answers you already know by heart.
Related
Frequently asked questions
What is employee helpdesk software?
Employee helpdesk software manages internal requests — IT issues, HR questions, facilities problems — as tracked tickets with owners, priorities, and SLAs. FlowTux adds AI triage and resolution, and takes intake from Slack, WhatsApp, and email so employees never need to visit a portal.
How is an employee helpdesk different from a customer helpdesk?
Customer helpdesks (Zendesk, Intercom) optimize for external conversation volume and CSAT. Employee helpdesks optimize for internal resolution across many teams. FlowTux is built for the internal case — multi-team routing, device-level fixes, and flat pricing so the entire company can use it.
Can HR and facilities use it, or is it just for IT?
Any internal team can own a queue. AI classification routes each request to the right team, and each team manages its own categories, assignments, and SLAs inside the same workspace.
What does employee helpdesk software cost?
Per-agent tools charge for every resolver seat — typically $20–$100 per agent per month, which punishes company-wide rollout. FlowTux is from $79/month flat with no per-agent fees, so cost does not grow with adoption.
Ready to stop
fighting fires?
14-day free Pro trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.