Customers
Teams that stopped triaging by hand.
What changes when AI takes the first pass on every ticket.
What the research says about AI triage
- $0.62
- avg AI resolution vs $7.40 human-handled
- McKinsey, 2026
- Up to 45%
- lift in deflection when AI resolves rather than retrieves
- McKinsey, 2026
- 55%
- faster first response with AI triage
- Freshworks, 2025
Benchmark figures from the cited studies, describing the category — not FlowTux customer results.
How teams use FlowTux
Illustrative scenariosSupport, IT and engineering teams all raise issues the same way — in whatever tool they already have open. FlowTux takes the first pass on every one of them.
FlowTux is early. There are no customer testimonials on this page and none are invented — the cards below describe how each team type uses the product.
SaaS platform · ~45 engineers
On-call opens a queue that has already been triaged: duplicates collapsed, priority set from impact, and the likely files from the connected repo attached to each ticket.
The first pass on every ticket happens before a human opens it.
E-commerce · high-volume support
A traffic spike produces the same issue hundreds of times. Semantic deduplication folds it into one ticket, and the routine categories you allow-list close themselves.
One incident instead of a page of near-identical tickets.
Fintech · regulated operations
AI takes the first pass; sensitive categories are excluded from automatic action. Every automated step is logged against a named target with its result.
An audit trail per ticket, with humans owning the sensitive calls.
Composed scenarios by team type. What you see depends on volume, the channels you connect, and the categories you allow-list.
What you can check for yourself
Your data stays in your region
Pick United States, EU or India at signup. Ticket data and backups stay inside that region, encrypted in transit and at rest.
Data residency →A DPA you can sign
Covers Article 28 scope, sub-processors, security measures and deletion — a contract, not a marketing page.
Read the DPA →Every automated action is logged
Nothing runs that you have not allow-listed. Each fix is executed against a named target and logged with its result.
Security posture →Priced per company, not per agent
From $49/month with no per-agent fees. Adding people to the queue does not change the bill.
See pricing →Try it before you talk to anyone
Fourteen days, no card, no sales call. Connect one channel, watch what the queue looks like when triage has already happened, and decide from there.
Photography is illustrative — not FlowTux customers or staff.
