EU, US and India data residency · a DPA you can sign
Trust Center →One price.
No matter how many
people you hire.
Whether you're an IT team of 1 or a company of 500 across 10 departments — one flat price covers everyone. You pay for AI resolutions, never for seats.
- Up to 10 team members
- 500 AI tickets/moINCLUDED
- AI-powered issue resolution
- Email ticketing
- Automation rules & SLA tracking
- Up to 5 teams and 5 projects
- Knowledge base with AI runbooks
- Configurable SLA targets
- Service catalog for requests
- Standard support (24h response)
- Up to 50 team members
- 1,500 AI tickets/moINCLUDED
- Full AI auto-resolution
- Device and network visibility
- Asset tracking up to 15 devices
- Priority support (4h response)
- Knowledge base with AI runbooks
- Advanced analytics dashboard
- Custom workflows
- 14-day free Pro trial
- Unlimited members in team
- 5,000 AI tickets/moINCLUDED
- Asset tracking up to 50 devices
- Full API access
- SAML 2.0 SSO + SCIM provisioning
- Data residency: US, EU, or India
- 99.9% uptime SLA guarantee
- Dedicated account manager
- Knowledge base with AI runbooks
- Custom integrations*
Unlimited means no per-agent fees or seat caps for normal company use. The plan FAQ covers ticket overages where they apply.
* Custom integrations are scoped per organization. What is involved depends on the systems you need connected, their APIs and your security requirements, so the work is quoted separately and is not covered by the plan price. Talk to us and we will scope it before you commit.
Support Portal — a branded helpdesk for your customers
Tux AI answers first, your team handles the rest, and every request lands in the same queue. Available on Pro and Enterprise, with a monthly allowance of AI-answered conversations included. Cancel anytime.
From +$49/mo
Learn morePer-agent pricing punishes growth.
Flat pricing doesn't.
Here's what 5 members actually costs on each platform per month.
| FlowTux Pro | Freshservice Pro | Linear | Jira SM Premium | |
|---|---|---|---|---|
| Price (5 members) | $199/mo | $495/mo | $40/mo | $240/mo |
| Pricing model | Flat rate | Per agent | Per seat | Per agent |
| On-device fix execution | ||||
| Device and network visibility | Growth+ only | Add-on | ||
| AI at base tier | Enterprise only | Limited | Premium only | |
| Configurable SLA policies | ||||
| Service catalog | ||||
| AI runbooks from resolved tickets | Enterprise only | Premium only | ||
| No per-agent fees | ||||
| Asset management | Pro+ only | Growth+ only | Limited | |
| GitHub integration | ||||
| Jira integration | Limited | Limited | Native | |
| Avg. setup time | Same day | 2–4 weeks | 1–3 weeks | 1–2 weeks |
| API access | ✓ (Enterprise) |
Prices from vendor websites, March 2026. Per-agent costs shown at 5 staff.
Freshservice Pro billed annually. Linear. Jira SM Premium.
Flat pricing wins as the team grows, not at every size — below about four agents, a per-agent Starter tier can cost less. Compare both at your actual headcount.
See what you'd save.
— $3,552 per year
Common questions.
Your quota counts any ticket where Tux AI does work — running a diagnostic, executing a fix, or generating a resolution recommendation. All three consume AI, so all three are metered. Tickets you resolve manually, or that a simple rule auto-closes, do not count.
This is deliberately broader than the "auto-resolved" figure quoted elsewhere on this site. Auto-resolved is a stricter outcome measure: the ticket closed with no human action at all, the result was verified, and it stayed closed for seven days. A recommendation Tux AI hands to an engineer counts against your quota but is never counted as auto-resolved. See /methodology for the full definition.
You move up a bracket for that month, then back down automatically. Nothing stops working, tickets keep getting resolved, and there is no per-ticket surcharge. We email you before you cross so the change is never a surprise. Seats are always unlimited on every tier — the quota is on AI work, not people.
Pro includes up to 50 team members. We do not charge a per-member add-on for Pro — if you need more than that, move to Enterprise so the whole team stays on one flat bill.
For teams that would otherwise buy more seats as they grow, yes. FlowTux stays flat at the company level while per-agent and per-seat competitors get more expensive as you add people. Enterprise is the best fit when you want unlimited members, SSO, SLA coverage, and dedicated support without seat math.
Both. Monthly plans renew month to month with no minimum term. Annual plans are prepaid for 12 months at the discounted rate and renew automatically unless you cancel before the renewal date. The uptime SLA and its remedy terms are set in the Enterprise agreement — ask us for the draft before you sign.
On Enterprise, yes — annual invoicing against a purchase order, paid by bank transfer instead of card. Starter and Pro are self-serve and card-only. Talk to us if you need a formal quote, tax or vendor-onboarding paperwork, or a security questionnaire completed.
Cancel any time from billing settings — there is no cancellation fee. Your workspace stays active until the end of the period you have already paid for and then stops renewing. Fees already paid are not refunded for the unused part of a term, and any ticket overage accrued before you cancel is still billed. You can export your data at any point, before or after cancelling.
Support Portal add-on
Priced on outside volume, never on agent seats
The portal opens your queue to customers, so its price tracks how many of them it answers — not how many people you put on it. Point at a volume to see the bill.
At 500 conversations a month
+$49/month for the portal
on top of Pro at $199/month billed monthly — total $248
- Pro add-on
- $49
- Included · 500
- covers this volume
- Overage
- —
A conversation counts once, in the month it starts, when Tux AI answers it. Follow-ups in the same thread, your agents’ replies, tickets from escalations and article views are never metered.
Agent seats are never charged. Above 10,000 conversations a month we agree volume terms instead of listing a price.
How the portal works →On Pro at $199 per month billed monthly, the Support Portal add-on is $49 per month and includes 500 AI-answered conversations. Additional conversations are $9 per 100. On Enterprise at $499 per month billed monthly, the Support Portal add-on is $99 per month and includes 2,000 AI-answered conversations. Additional conversations are $7 per 100.
Flat beats per-agent as you grow
Per-agent suites bill every seat, so the price climbs with the team. FlowTux is one flat rate for unlimited members — the line stays put whether you are five people or five hundred.