Zero-install intake
Requesters use the WhatsApp they already have. No app, no portal, no training.
// solutions / whatsapp ticketing
WhatsApp ticketing for teams that don't sit at desks
WhatsApp ticketing means your field staff, retail floor, warehouse crew, or on-the-go teams raise issues the way they already communicate — a WhatsApp message — and FlowTux turns each one into a tracked, AI-triaged ticket.
Replies and status updates flow back over WhatsApp automatically. The requester never installs an app, never opens a portal, never learns a new tool.
FlowTux Support — WhatsApp
POS terminal 3 is frozen, queue building up at checkout
9:02 AM ✓✓
IMGphoto_terminal3.jpg
9:02 AM ✓✓
FlowTux
Got it — ticket TKT-0204 created (POS / Hardware, HIGH). Photo attached. Routed to store-tech on call.
9:02 AM
Update: remote restart issued. Terminal 3 back online — reply here if it freezes again.
resolved
9:09 AM
The intake problem for deskless teams
Ticket portals assume a desk and a browser. For the half of most companies that works on a floor, in a vehicle, or at a customer site, the real support channel is the phone in their pocket — and that means issues arrive as WhatsApp messages to whoever might help, get handled ad hoc, and leave no record.
The result: no queue, no priorities, no data on what keeps breaking, and the same problem solved from scratch every time.
How FlowTux WhatsApp ticketing works
Your team gets a dedicated WhatsApp number connected to FlowTux. Any message to it — text, photo of the broken thing, voice note — becomes a ticket. Tux AI reads it, categorizes it, sets priority, checks for duplicates, and routes it to the right resolver alongside everything arriving from Slack, email, and your monitoring stack.
The requester gets an automatic confirmation with a ticket reference, progress updates as status changes, and the resolution message when it closes — all inside the same WhatsApp conversation. Photos and voice notes stay attached to the ticket.
One queue, every channel
WhatsApp is an intake, not a silo. Tickets raised over WhatsApp land in the same AI-triaged queue as everything else, follow the same routing and SLA rules, and appear in the same reporting. A store manager’s WhatsApp report of a down POS terminal and the Sentry alert it triggered deduplicate into one incident.
What you get
Media attachments
Photos and voice notes attach to the ticket — often the fastest way to describe a physical problem.
Two-way updates
Confirmation, progress, and resolution messages flow back over WhatsApp automatically.
Same AI triage
Category, priority, dedup, and routing applied on arrival — same engine as every other channel.
Unified queue
WhatsApp tickets sit beside Slack, email, and Sentry tickets in one reportable queue.
Flat $99/mo
Unlimited requesters and resolvers. A whole retail chain can report for the same price.
Launch WhatsApp ticketing in a day
- 1.Create your FlowTux workspace (free 14-day trial).
- 2.Connect a WhatsApp Business number in integration settings.
- 3.Share the number with your field or floor teams — a sticker by the register works.
- 4.Set routing rules for the categories you expect (facilities, devices, POS, access).
- 5.Watch the queue: every message is now a tracked, triaged ticket.
Related
Frequently asked questions
What is WhatsApp ticketing?
WhatsApp ticketing turns WhatsApp messages into tracked support tickets. With FlowTux, a message to your support WhatsApp number becomes a ticket with AI-assigned category, priority, and owner, and the requester receives status updates back in the same WhatsApp conversation.
Do requesters need to install anything?
No. Requesters just message a WhatsApp number. All structure — ticket creation, triage, routing, updates — happens on the FlowTux side.
Can WhatsApp tickets include photos and voice notes?
Yes. Media sent in the conversation attaches to the ticket, and voice notes are transcribed so triage and search work on their content.
Which teams use WhatsApp ticketing most?
Retail floors, field service, logistics and warehouses, hospitality, and any team where requesters work away from a desk. It also fits companies in regions where WhatsApp is the default work channel.
Ready to stop
fighting fires?
14-day free trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.
No credit card. No sales call. No implementation partner. No bullshit.