no install
Zero-install intake
Requesters use the WhatsApp they already have. No app, no portal, no training.
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WhatsApp ticketing for teams that don't sit at desks
WhatsApp ticketing means your field staff, retail floor, warehouse crew, or on-the-go teams raise issues the way they already communicate — a WhatsApp message — and FlowTux turns each one into a tracked, AI-triaged ticket.
Replies and status updates flow back over WhatsApp automatically. The requester never installs an app, never opens a portal, never learns a new tool.
FlowTux Support
Business account · online
Messages are end-to-end encrypted.
POS terminal 3 is frozen, queue building up at checkout
9:02 AM
9:02 AM
FlowTux
Got it — ticket #1292 created. Photo attached, routed to store-tech on call.
HardwareHighIn Progress
9:02 AM
Update: remote restart issued. Terminal 3 back online — reply here if it freezes again.
Resolved
9:09 AM
Type a message
The intake problem for deskless teams
Half your company works away from a desk, so half your support already happens where nothing is tracked.
Without FlowTux
- Message goes to whoever might help
- Fixed ad hoc, or forgotten
- No queue, no priority, no SLA
- The same breakage solved from scratch each time
With FlowTux
The same WhatsApp message becomes a tracked, triaged ticket — and the reporter gets updates in the chat they already sent it from.
Ticket portals assume a desk and a browser. For the half of most companies that works on a floor, in a vehicle, or at a customer site, the real support channel is the phone in their pocket — and that means issues arrive as WhatsApp messages to whoever might help, get handled ad hoc, and leave no record.
The result: no queue, no priorities, no data on what keeps breaking, and the same problem solved from scratch every time.
How FlowTux WhatsApp ticketing works
A message to your number is the ticket. Replies come back in the same chat.
A message to your dedicated WhatsApp number becomes a ticket, and every reply flows back inside the same conversation — no app, no portal.
One queue, every channel
WhatsApp is an intake, not a silo. Its tickets follow the same routing, SLAs, and reporting as every other channel.
- Slack
- Monitoring
converges to
One ticket
One AI-triaged queue
WhatsApp is an intake, not a silo — tickets follow the same routing, SLA, and reporting rules as every other channel, and a WhatsApp report deduplicates against the alert it triggered.
What you get
photo + voice
Media attachments
Photos and voice notes attach to the ticket — often the fastest way to describe a physical problem.
two-way
Updates in the chat
Confirmation, progress, and resolution messages flow back over WhatsApp automatically.
same engine
Same AI triage
Category, priority, dedup, and routing applied on arrival, exactly as on every other channel.
one queue
Unified queue
WhatsApp tickets sit beside chat, email, and monitoring tickets in one reportable queue.
$79/mo flat
Unlimited requesters
A whole retail chain can report for the same price. No per-agent fees.
Launch WhatsApp ticketing in a day
- 1
Create your workspace
Free 14-day trial.
- 2
Connect a WhatsApp number
A WhatsApp Business number, in integration settings.
- 3
Share it with the floor
A sticker by the register does the job.
- 4
Set routing categories
Facilities, devices, POS, access.
- 5
Watch the queue fill
Every message is now tracked and triaged.
Nobody on the floor has to be trained, because nothing about how they report changes.
Related
Frequently asked questions
What is WhatsApp ticketing?
WhatsApp ticketing turns WhatsApp messages into tracked support tickets. With FlowTux, a message to your support WhatsApp number becomes a ticket with AI-assigned category, priority, and owner, and the requester receives status updates back in the same WhatsApp conversation.
Do requesters need to install anything?
No. Requesters just message a WhatsApp number. All structure — ticket creation, triage, routing, updates — happens on the FlowTux side.
Can WhatsApp tickets include photos and voice notes?
Yes. Media sent in the conversation attaches to the ticket, and voice notes are transcribed so triage and search work on their content.
Which teams use WhatsApp ticketing most?
Retail floors, field service, logistics and warehouses, hospitality, and any team where requesters work away from a desk. It also fits companies in regions where WhatsApp is the default work channel.
Ready to stop
fighting fires?
14-day free Pro trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.