A support portal your end users actually like.

Three steps, all in Settings: enable the Support Portal, brand it with your logo, colours and domain, and upload your knowledge base. Embedding the chat widget on your own site is one script tag. There is no workflow designer to configure and no implementation partner to hire.

You build the portal knowledge base from your existing material: write articles directly, import a page by URL, or upload a file. Tux AI is instructed to answer from those articles alone. When an answer is wrong you correct the article, and the next answer changes with it. You can also set the assistant persona, tone and guardrails.

It says the knowledge base does not cover the question and offers to bring in a person rather than improvising. The end user can also tap "Talk to a human" at any point. Either way the conversation opens in your FlowTux queue as a support ticket whose description is the full transcript, routed to the team you set for the portal.

No account and no password. A visitor gives an email address and describes the problem — that is the whole form, and the email is what replies and the resulting ticket are attached to. If you already log people in on your own site, you can embed the portal with a signed identity so their email is verified rather than typed.

It scales with the plan it sits on. On Pro ($99/month) the add-on is +$49/month and includes 500 AI-answered conversations. On Enterprise ($199/month) it is +$99/month and includes 2,000. The portal requires Pro or Enterprise, and agent seats are never charged on either tier — you can put your whole team on portal chat without changing the bill.

A conversation counts once, in the billing month it starts, when Tux AI answers it at least once. Follow-up messages in the same thread do not count again, and replies from your agents, tickets created from escalations and knowledge base article views are never metered. The allowance resets each billing period and does not roll over. Conversations above it are billed in blocks of 100 on your next invoice — $9 per 100 on Pro, $7 per 100 on Enterprise — and the portal keeps answering; nothing is cut off mid-month. Above 10,000 conversations a month we agree volume terms with you instead. The full wording is in section 6 of the Terms.

Portal conversations live in your FlowTux workspace, in the data region you pick at signup, encrypted in transit and at rest. FlowTux does not sell personal data and does not use customer data to train foundation models; the commitment is written into the DPA.

A second helpdesk means a second inbox, a second backlog and a second set of metrics. The Support Portal opens the queue you already run to the outside, so customer conversations and internal tickets share one queue, one SLA model and one routing setup.