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// solutions / cloud-based ticketing system
A cloud-based ticketing system with nothing for you to run
A cloud-based ticketing system means the queue is always on and never yours to maintain: no server to provision, no PHP to patch, no backup script to babysit. FlowTux is fully managed — your team signs in from a browser, Slack, WhatsApp, or email, and the infrastructure, updates, and security patching are our problem.
Underneath the managed surface is the same Tux AI engine: every ticket triaged, deduplicated, and — for the routine majority — resolved automatically.
flowtux — cloud status
Your infrastructure to runnone
Hostingfully managed — nothing to install
Accessbrowser, Slack, WhatsApp, email — any device
Data regionpinned at signup · encrypted at rest
Updatesshipped weekly, zero downtime for you
Backupsautomatic, within your region boundary
status: operationalyou never patch a server again
Cloud vs self-hosted: the real trade
Self-hosted ticketing (osTicket, Zammad on your VPS) trades a license fee for operational load: provisioning, upgrades that break plugins, CVE tracking, backups, and downtime that lands on you at the worst moment. Unless policy forces self-hosting, the math rarely favors it — admin hours cost more than subscriptions.
A cloud-based system inverts the deal: one predictable fee, and availability, scaling, and patching are the vendor’s job. Your team’s only responsibility is the queue itself.
What managed looks like in practice
FlowTux ships updates weekly with zero downtime on your side. Data is pinned to the region you choose at signup, encrypted at rest and in transit, and backed up automatically within the same regional boundary. Security patching is continuous — you will never read a CVE advisory about your own helpdesk again.
Because it is cloud-native, access is wherever your people are: full dashboard in the browser, intake and updates through Slack, WhatsApp, and email, and the device agent reporting in from laptops wherever they roam. No VPN into an on-prem box.
Cloud does not mean generic
The usual objection to cloud tools is losing control. FlowTux keeps the controls that matter: region pinning for data residency, allow-lists governing every automated action, audit logs on everything, and a DPA for GDPR obligations. What you give up is only the part nobody wants — running the server.
What you get
Region-pinned data
Choose your storage region at signup — data and backups stay inside it.
Continuous updates
New capabilities weekly, security patches continuously, downtime never yours.
Access from anywhere
Browser dashboard plus Slack, WhatsApp, and email — office, home, or field.
AI triage built in
The managed service includes the intelligence: sorting, dedup, auto-resolution.
Predictable cost
Flat $99/mo replaces license + server + admin hours with one line item.
Move to the cloud in an afternoon
- 1.Create your workspace and pick your data region (free 14-day trial).
- 2.Point your support email at FlowTux intake.
- 3.Connect Slack and, if useful, WhatsApp for deskless staff.
- 4.Export the old system’s tickets to CSV for archive.
- 5.Decommission the server — and stop patching it forever.
Related
Frequently asked questions
What is a cloud-based ticketing system?
A ticketing system delivered as a managed service: the vendor runs the servers, storage, updates, and security patching, and your team accesses the queue from a browser or the channels they already use. FlowTux adds AI triage and automated resolution on top of the managed layer.
Is a cloud ticketing system secure enough for company data?
A well-run cloud service is typically more secure than a self-hosted box nobody patches. FlowTux encrypts data at rest and in transit, pins storage to your chosen region, logs every automated action, and offers a DPA for GDPR. Self-hosting is only stronger when you staff the security work it requires.
Cloud vs on-premise ticketing — which is cheaper?
Count all the costs: an on-prem tool means a server, upgrades, backups, and recurring admin hours — usually more than $99/month in engineering time alone, before the triage labor. Cloud pricing is one predictable fee with the operational load included.
Can remote and field teams use a cloud ticketing system?
That is its strongest case. FlowTux is reachable from any browser, and intake runs through Slack, WhatsApp, and email — so office, remote, and field staff all hit the same queue with nothing installed and no VPN.
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fighting fires?
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