no servers
Zero infrastructure
No database, no cron jobs. Sign up and the queue exists.
SOC 2 Type II audit in progress · EU, US and India data residency · a DPA you can sign
Trust Center →// solutions / cloud-based ticketing system
A cloud-based ticketing system with nothing for you to run
A cloud-based ticketing system means the queue is always on and never yours to maintain: no server to provision, no PHP to patch, no backup script to babysit. FlowTux is fully managed — your team signs in from a browser, Slack, WhatsApp, or email, and the infrastructure, updates, and security patching are our problem.
Underneath the managed surface is the same Tux AI engine: every ticket triaged, deduplicated, and — for the routine majority — resolved automatically.
Sapping HQSRSettings · Data privacy
Your infrastructure to run: none. Region, retention, and processors are settings.
Organization privacy posture
Data residencyEU▾
BackupsInside the region boundary
RetentionPurge tickets older than 24 months
Sub-processorsDisclosed in the DPA
SlackConnected
GitHubConnected
SentryConnected
Device agent8 devices
status: operationalyou never patch a server again
Cloud vs self-hosted: the real trade
Self-hosting swaps a subscription for admin hours. Unless policy forces it, the hours cost more.
Self-hosted ticketing (osTicket, Zammad on your VPS) trades a license fee for operational load: provisioning, upgrades that break plugins, CVE tracking, backups, and downtime that lands on you at the worst moment. Unless policy forces self-hosting, the math rarely favors it — admin hours cost more than subscriptions.
A cloud-based system inverts the deal: one predictable fee, and availability, scaling, and patching are the vendor’s job. Your team’s only responsibility is the queue itself.
What managed looks like in practice
You pick a region at signup. Hosting, patching, and backups are ours from there.
- 1
Sign up
Pick your region
- 2
We host it
Region-pinned, encrypted
- 3
We patch it
Weekly, zero downtime
- 4
Sign in anywhere
Browser, Slack, email
You pick a region at signup; hosting, patching, and backups are ours from there — and access is wherever your people are.
Cloud does not mean generic
You keep region pinning, allow-lists, audit logs, and a DPA. You give up running the server.
The usual objection to cloud tools is losing control. FlowTux keeps the controls that matter: region pinning for data residency, allow-lists governing every automated action, audit logs on everything, and a DPA for GDPR obligations. What you give up is only the part nobody wants — running the server.
What you get
3 regions
Region-pinned data
Choose United States, EU or India at signup — data and backups stay inside that region.
weekly
Continuous updates
New capabilities weekly, security patches continuously, downtime never yours.
any device
Access from anywhere
Browser dashboard plus Slack, WhatsApp, and email — office, home, or field.
included
AI triage built in
The managed service includes the intelligence: sorting, dedup, auto-resolution.
$79/mo flat
Predictable cost
One line item replaces license, server, and admin hours.
Move to the cloud in an afternoon
- 1
Create your workspace
Pick your data region. Free 14-day trial.
- 2
Point your support email
Forward it at FlowTux intake.
- 3
Connect Slack
And WhatsApp, if you have deskless staff.
- 4
Export the old tickets
CSV, kept for archive.
- 5
Decommission the server
And stop patching it forever.
The old system stays readable while you move. Nothing here needs a maintenance window.
Related
Frequently asked questions
What is a cloud-based ticketing system?
A ticketing system delivered as a managed service: the vendor runs the servers, storage, updates, and security patching, and your team accesses the queue from a browser or the channels they already use. FlowTux adds AI triage and automated resolution on top of the managed layer.
Is a cloud ticketing system secure enough for company data?
A well-run cloud service is typically more secure than a self-hosted box nobody patches. FlowTux encrypts data at rest and in transit, pins storage to your chosen region, logs every automated action, and offers a DPA for GDPR. Self-hosting is only stronger when you staff the security work it requires.
Cloud vs on-premise ticketing — which is cheaper?
Count all the costs: an on-prem tool means a server, upgrades, backups, and recurring admin hours — usually more than from $79/month in engineering time alone, before the triage labor. Cloud pricing is one predictable fee with the operational load included.
Can remote and field teams use a cloud ticketing system?
That is its strongest case. FlowTux is reachable from any browser, and intake runs through Slack, WhatsApp, and email — so office, remote, and field staff all hit the same queue with nothing installed and no VPN.
Ready to stop
fighting fires?
14-day free Pro trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.