0 rules
Zero-config triage
No routing rules to write — AI sorts by content, impact, and owner load out of the box.
SOC 2 Type II audit in progress · EU, US and India data residency · a DPA you can sign
Trust Center →// solutions / simple ticketing system
A simple ticketing system that stays simple
A simple ticketing system should mean two things: your team is live the same day, and nobody becomes the tool’s full-time admin. FlowTux delivers both — requests become tickets from Slack, email, or WhatsApp with zero configuration, and Tux AI does the categorizing, prioritizing, and routing that other tools make you build workflows for.
Simple on the surface because the intelligence is underneath. Flat pricing from $79/month, no per-agent fees.
Sapping HQSRSet up your workspace
Four steps. No workflow designer, no admin training.
✓Workspace
✓Teams
✓Invite
4Agent
Support emailhelp@sappinghq.com forwardingConnected
Slack#it-help, #engineeringConnected
Team invited9 people, no per-agent feesConnected
Device agentOptional — adds telemetry and fixesSkip for now
First ticket auto-triaged 11 minutes after signup.
Why "simple" tools stop being simple
Configurable tools grow an admin. Bare tools stay easy by doing nothing. Both fail the same way at scale.
Most ticketing systems start simple and grow teeth: routing rules that need maintaining, forms nobody fills correctly, workflow designers that demand an owner. The complexity is a tax you pay because the tool cannot decide anything itself — every sorting decision must be pre-programmed by you.
The other trap is oversimplification: shared inboxes and kanban boards that stay easy precisely because they do nothing — no priorities, no SLAs, no dedup, no reporting. Simple to use, useless at scale.
How FlowTux stays simple
Intelligence replaces configuration, so there is nothing to design before you go live.
FlowTux replaces configuration with intelligence, so setup is genuinely minutes — no implementation partner, no admin certification.
Simple for requesters too
The simplest interface is the one people already use. No portal, no account, no form.
- Slack message
- WhatsApp text
converges to
One ticket
One tracked ticket
The simplest interface is the one people already use — no portal to learn, and updates come back in the same channel they asked in.
What you get
minutes
Same-day setup
Email, Slack, and team invites in minutes. No implementation project.
no admin
Nothing to maintain
No weekly upkeep. The system tunes itself from your corrections.
3 channels
Ask-anywhere intake
Slack, WhatsApp, email — requesters never learn a new tool.
switch on
Grows without complexity
SLAs, reporting, and auto-resolution are built in — they turn on, not get built.
$79/mo flat
One flat price
No per-agent fees. The bill is as simple as the product.
Live before lunch
- 1
Create your workspace
Free 14-day trial, no card.
- 2
Connect support email
Forward the inbox you already use.
- 3
Install the Slack app
Pick the intake channels.
- 4
Invite the team
No per-agent fees to think about.
- 5
Watch tickets arrive sorted
Triage is already done.
There is no sixth step. No workflow designer, no admin certification, no implementation partner.
Related
Frequently asked questions
What is the simplest ticketing system for a small team?
For teams that want tickets without administration, FlowTux is about as simple as it gets: connect email and Slack, invite the team, and AI handles the sorting that other tools require configured rules for. Setup takes minutes and there is no admin role to staff.
Can a simple ticketing system still have SLAs and reporting?
Yes — simplicity should be about effort, not capability. FlowTux includes SLA tracking, reporting, deduplication, and auto-resolution by default; they work out of the box rather than being features you assemble.
Is a shared inbox enough instead of a ticketing system?
Up to a handful of requests a week, maybe. Beyond that, shared inboxes lose track of ownership and status, have no priorities or SLAs, and give you no data on what keeps breaking. A simple ticketing system adds the structure without adding process.
How is FlowTux simpler than Freshservice or Jira Service Management?
Those platforms are configurable — which means someone must configure them: schemes, workflows, queues, automations. FlowTux is opinionated: AI makes the sorting decisions, so there is nothing to design and the setup checklist ends in minutes, not weeks.
Ready to stop
fighting fires?
14-day free Pro trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.