Every-signal intake
Slack, email, WhatsApp, Sentry, GitHub, CI/CD, and device agent — one queue.
// solutions / internal helpdesk software
Internal helpdesk software built for how issues actually arrive
Internal helpdesk software has to handle a messier reality than customer support: issues arrive as Slack threads, Sentry alerts, GitHub issues, emails, and hallway mentions — often the same problem through three doors at once. FlowTux is built for exactly that: one AI-triaged queue across every signal, with the routine majority resolved automatically.
No per-agent pricing, no multi-week ITSM rollout. Flat $99/month, live the same day.
flowtux — queue
Open queue · all sources73% auto-resolved this week
TKT-0223SentryTypeError in payments/checkout.ts:142HIGHauto-triaged
TKT-0222Slackstaging API 503 — merged 4 duplicate reportsHIGHassigned @infra
TKT-0221Emailaccess request: Metabase read-onlyLOWauto-resolved
TKT-0220Agentdisk 97% on MBP-ANA-04 — cache clearedMEDauto-resolved
TKT-0219GitHubissue #841 synced — login redirect loopMEDassigned @web
The internal queue is different
Customer helpdesks assume a conversation: a person writes in, an agent replies. Internal queues are noisier and more technical — monitoring alerts with stack traces, bug reports that reference services, access requests bound by policy, device problems that need action on the machine. Tools built for conversations treat all of that as chat.
FlowTux treats it as signal. Each item is parsed for what it technically is, deduplicated against related signals from other sources, and either resolved or routed with a diagnosis attached.
AI-first, not AI-assisted
In most helpdesk software, AI drafts replies for humans to send. In FlowTux, AI is the first responder: Tux AI reads every incoming item, sets category and priority, checks for semantic duplicates across sources, inspects the linked repository when the issue is code-adjacent, and closes the routine cases end to end — including allow-listed fixes run on devices.
Around 73% of tickets typically resolve this way. The rest reach a human pre-diagnosed.
Priced for the whole company
Internal tools die when access is rationed. Per-agent pricing forces exactly that — so requests route around the tool and the queue stops being the source of truth. FlowTux is $99/month flat with unlimited members: every employee can raise issues, every engineer can resolve them, and finance never gates adoption.
What you get
Cross-source dedup
The Sentry alert, the Slack report, and the GitHub issue become one tracked incident.
Code-grounded triage
Tickets arrive with likely files and modules identified from your actual repository.
Automated resolution
Routine categories close themselves, with audited on-device execution where needed.
SLA + audit trail
Tracking and reporting built in — without standing up an ITSM program.
Same-day setup
Connect signals, invite the team, done. No implementation partner.
Stand up an internal helpdesk today
- 1.Create your FlowTux workspace (free 14-day trial, no card).
- 2.Connect Slack and your internal support email.
- 3.Connect Sentry and GitHub so technical signals join the queue.
- 4.Deploy the device agent where you want telemetry and automated fixes.
- 5.Invite everyone — flat pricing means no seat math.
Related
Frequently asked questions
What is internal helpdesk software?
Internal helpdesk software manages issues raised by your own employees and systems — bugs, IT requests, alerts, access requests — as tracked tickets. FlowTux is AI-first internal helpdesk software: it triages every item automatically, deduplicates across sources like Slack and Sentry, and resolves the routine majority without human sorting.
Can I use customer helpdesk software like Zendesk internally?
You can, but the fit is poor: per-agent pricing limits who gets access, AI costs extra, and conversation-centric tools cannot parse stack traces, inspect repositories, or run fixes on devices. Internal-first tools handle the technical signal natively.
How long does FlowTux take to set up?
Most teams are live the same day. Intake connections (Slack, email) take minutes; Sentry, GitHub, and the device agent add richer triage as you connect them. There is no required implementation project.
Does FlowTux replace our ITSM tool?
For most SMB and mid-market teams, yes — ticketing, assets, SLAs, and automation are covered. Enterprises with formal ITIL change/release processes may keep a heavyweight ITSM alongside and let FlowTux run the day-to-day queue.
Ready to stop
fighting fires?
14-day free trial. Every team up and running the same day.
No credit card. No sales call. No implementation consultant.
No credit card. No sales call. No implementation partner. No bullshit.