Changelog

What shipped, and when.

Customer-visible changes only — no refactors, no copy tweaks, no highlight reel. Entries are written from the production commit history, so the dates are when the change reached you, not when it was announced.

Last shipped Aug 616 entries

August 2026

  1. Support portal

    Streaming replies in the support widget

    Answers now type out as the model produces them instead of landing in one block, and long replies no longer cut off mid-sentence.

  2. Support portal

    Widget redesign with a dark mode toggle

    The embedded widget picked up a new layout, a dark theme, and a book-a-demo path for visitors who want a person instead of an answer.

  3. Tux AI

    Incident correlation opens to every org

    Cross-tool grouping moved from opt-in testing to a reviewable UI, including converging duplicate groups and handling a group that dissolves as members are removed.

  4. Tux AI

    AI root-cause grouping across tools

    Signals from every connected source are persisted, prefiltered by deterministic retrieval, then grouped into incidents behind a confirmation step — stamped with the vendor event time, not when we ingested it.

July 2026

  1. Platform

    Self-serve trials, without the throwaway inboxes

    Trials start without a sales call, and disposable email domains are blocked at signup.

  2. Support portal

    Support portal insights

    Portal traffic and deflection are now reported back in the dashboard rather than disappearing after the conversation ends.

  3. Platform

    Rebuilt dashboard and onboarding

    A new dashboard layout shipped alongside onboarding fixes for teams that stalled partway through setup.

June 2026

  1. Support portal

    Support portal as its own surface

    The customer-facing helpdesk became a standalone page rather than only an embedded widget, with per-org control over how much context it exposes.

  2. Platform

    Data and privacy overhaul

    Retention, deletion, and processing paths were reworked ahead of the DPA and the SOC 2 Type II audit.

May 2026

  1. Platform

    Team analytics

    Per-team reporting on ticket volume and resolution landed in the dashboard.

  2. Channels

    Notion and SMS integrations

    Two more intake and knowledge sources joined the queue, with rate limiting on both.

  3. Tux AI

    AI actions on tickets from comments

    Tux AI gained a structured capability set it can invoke from a ticket comment, instead of only producing text.

April 2026

  1. Support portal

    Public ticket sharing

    A ticket can be shared outside the org by link, so a customer can follow along without an account.

  2. Platform

    Projects, roles, and in-app notifications

    Project CRUD, role-based access control, and in-app notifications shipped together, replacing invite handling that expired unpredictably.

  3. Tux AI

    Repository context behind AI answers

    Repo indexing and embeddings went live, so ticket resolution reasons over your actual code rather than generic documentation.

  4. Channels

    WhatsApp intake

    Inbound WhatsApp messages became tickets through a webhook, joining chat and email as a first-class channel.

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