SOC 2 Type II audit in progress · EU, US and India data residency · a DPA you can sign
Trust Center →Triage Agent
Priority from impact, not adjectives.
The Triage Agent sets category, priority and owner from real impact — not from the words the reporter happened to choose.
- Impact-scored
- Routed to the right owner
- Sorted before a human opens it
triaging ticketTKT-4820
Reporter said
Impact Tux actually measured
Tux set
BillingMedium priority@paymentsReporter shouted URGENT — measured impact says Medium.
Where it sits in the run
It hands the queue a ticket that is already sorted.
By the time a person could open the queue, the Triage Agent has already set category, priority and owner — so attention goes to what actually matters, in the right order.
- 01Repo AgentReads the repo, attaches the likely files./agents/repo →
- 02 · you are hereTriage AgentPriority and owner from real impact.writes jira · pagerduty
- 03Resolution AgentRuns the allow-listed fix, verifies, closes./agents/resolution →
- Writes Jira
- PagerDuty
- Reads impact from Sentry
- Datadog
0
Zero tickets ranked by tone. Priority comes from users affected, revenue at risk and SLA — measurable impact — so the queue reflects what is actually on fire, not who typed in caps.
Let the queue sort itself by what matters.
Connect your sources and the next ticket arrives already categorised, prioritised and assigned — before anyone opens it.