FlowTux for manufacturing teams

When the floor cannot file a ticket, the work does not disappear — it becomes unrecorded favours. Nobody can say how much time IT spends on the line, which faults recur, or whether the shift that complains loudest is genuinely the worst affected, because none of it was ever written down.

WhatsApp intake removes the barrier that caused that. A photo of an error screen and one sentence is a ticket, filed from a device the person already carries, with no account to create and no interface to learn. The measurement problem then solves itself as a side effect of making reporting easier than not reporting.

A first-in-first-out queue puts a stopped line behind a laptop that will not join the guest network. Severity read from what is actually affected — line down, cell degraded, single station, office IT — moves the production-stopping fault to the front without anyone having to escalate by walking to a desk.

Stoppages also cross shifts, and the handover conversation is where detail goes missing. Because every diagnosis, action, and status change sits on the ticket, the incoming shift reads the state instead of being told a summary of it, and the same fault recurring on nights three weeks later matches against the record of what fixed it last time.

FlowTux does not integrate with PLCs, SCADA, historians, or MES, and this page does not offer to. Its value on the floor is intake, triage, deduplication, and routing of the human request — getting the right person to the machine sooner, not touching the machine.

Put the entire operational-technology surface on a written never-automate register and leave it there: control parameters, safety interlocks, machine configuration, and any change requiring lockout/tagout or a maintenance authorization. Allow-listed autonomous action belongs on the reversible IT side — accounts, licenses, shared-drive permissions, device enrollment, and the repeat questions that already have a documented answer.