Grounded answers
Retrieval over your live Confluence spaces — no second knowledge base.
// integrations / confluence
FlowTux + Confluence: retrieval from the wiki you already run
Confluence is where most Atlassian-shop documentation lives, including the runbooks and policies that answer a large share of internal tickets. The problem is retrieval: the right page usually exists, and the person who needed it could not find it.
Grounding FlowTux in your Confluence spaces means the AI does the finding — answers cite the page they came from, and the tickets it cannot answer become your documentation backlog.
The page usually exists
Most "missing documentation" is unfindable documentation, and retrieval is the fix.
Teams conclude they have a documentation problem when they actually have a retrieval problem: the answer is in a space someone left two reorganizations ago, under a title nobody would search for. Machine retrieval over the whole corpus solves the second problem without requiring you to solve the first.
It does not excuse structure entirely — pages covering many questions at once retrieve poorly, and stale pages retrieve confidently. But the ranking of work changes: fix retrieval first, then restructure the pages the handoff log says are failing.
Scope and permissions
Choose which spaces ground answers; drafts and restricted content stay out.
Grounding is scoped per space, so drafts, HR-restricted content, and legacy archives can be excluded from retrieval. This matters more in Confluence than in most sources, because long-lived wikis accumulate content that was never meant to be authoritative.
What the integration does
Source citation
Every answer links the page it came from.
Space-level scoping
Exclude drafts, restricted, and archived spaces from grounding.
Gap reporting
Unanswered ticket clusters point at missing or failing pages.
Runbook-friendly
Step-by-step pages with verification sections make the best grounding material.
Pairs with Jira
Confluence for answers, Jira for engineering escalation, FlowTux for the queue.
Connect Confluence in under an hour
- 1
Connect Confluence
Authorize and select the spaces retrieval may read.
- 2
Exclude the noise
Keep drafts, archives, and restricted spaces out of the grounding set.
- 3
Verify citations
Check a week of answers against their cited pages.
- 4
Fix what the log flags
Restructure or retire the pages that keep producing handoffs.
Related
Frequently asked questions
Can FlowTux answer from our Confluence wiki?
Yes — retrieval grounds in the spaces you select, and answers cite the page they came from. There is no second knowledge base to maintain, so nothing drifts out of sync with the wiki your team already updates.
Can we exclude certain Confluence spaces?
Yes, grounding is scoped per space. Drafts, HR-restricted content, and legacy archives can be excluded — which matters in long-lived wikis where plenty of content was never meant to be authoritative.
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