ranked files
Code-grounded triage
Likely files and modules attached to technical tickets, ranked by confidence.
// integrations / github
FlowTux + GitHub: triage that reads your codebase
The GitHub connection is not a convenience integration — it is the one that makes the rest of the product work differently. Triage grounded in the linked repository can name the files a bug probably lives in, tell a regression from a first occurrence, and route to the person who owns that module.
On top of that grounding: CI failures arrive as tickets, and tickets link to issues and pull requests so the fix trail stays attached to the request.
What code grounding actually changes
A triage system that has read the repo diagnoses; one that has read only the ticket guesses.
Keyword triage matches strings in a report. Code-grounded triage indexes the repository and reasons about where the described behaviour is implemented, then attaches the likely files ranked by confidence. For engineering-adjacent queues that is the difference between a labelled ticket and a diagnosed one.
It also improves the boring parts: ownership routing follows the module rather than a static assignment table, and duplicate detection can tell that two differently-worded reports touch the same code path.
CI failures as tickets, deduplicated
A broken pipeline should produce one owned ticket, not a notification channel nobody reads.
CI failure notifications suffer the same fate as error alerts: high volume, low actionability, skimmed by everyone. Ingesting them as tickets applies severity gating and deduplication, so a systemic break becomes one item with a count and an owner rather than forty notifications competing with real requests.
Tickets, issues, and pull requests stay linked
The request and the fix reference each other, so status does not have to be relayed by hand.
When a support ticket needs engineering work, it links to a GitHub issue or pull request, and progress there is visible from the ticket. The requester-facing conversation and the engineering work stay connected without anyone copying status between two systems — which is the manual step that quietly consumes support capacity.
What the integration does
CI failure intake
Pipeline failures become deduplicated, severity-gated tickets.
Issue & PR linking
Tickets link to issues and pull requests; progress is visible from the ticket.
Module-based routing
Assignment follows code ownership rather than a static routing table.
Regression detection
New reports checked against resolved history and recent changes.
Private repos
Works on private repositories with scoped, revocable access.
Connect GitHub in under an hour
- 1
Install the GitHub app
Grant access to the repositories you want indexed.
- 2
Let the index build
FlowTux indexes structure and history before triage improves.
- 3
Enable CI failure intake
Optional — pick which workflows should file tickets.
- 4
Verify on real tickets
Check the attached files on a week of technical tickets before trusting routing.
Related
Frequently asked questions
Why does FlowTux connect to GitHub?
To ground triage in the actual codebase. A triage system that has indexed the repository can attach the likely files for a reported bug, distinguish regressions from first occurrences, and route by code ownership — none of which is possible from ticket text alone.
Does FlowTux need access to private repositories?
It works with private repositories through a scoped, revocable GitHub app installation. You choose which repositories are indexed; grounding quality depends on the ones you include.
Can CI failures create tickets?
Yes — pipeline failures can be ingested as tickets with the same deduplication and severity gating as error alerts, so a systemic break produces one owned item with a count rather than a stream of notifications.
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