gated
Only P1/P2 page
Severity from observable impact decides what pages and what queues.
// integrations / pagerduty
FlowTux + PagerDuty: fewer pages, better ones
PagerDuty is good at waking people up. The problem in most setups is upstream: too many conditions are wired to page, so responders learn to skim, and skimming is how the real P1 gets missed.
FlowTux sits in front as the triage and deduplication layer. Signals arrive, collapse to one item per root cause, get a severity from observable impact, and only P1/P2 conditions reach PagerDuty. Everything else becomes a queue item with an owner.
Severity gating is the fix for alert fatigue
An alert is a page only if it needs a human now, out of hours, at interrupt priority.
Most alert fatigue comes from collapsing the distinction between an alert and a page. Degradations with headroom, batch failures with a morning deadline, and warnings are all real signals that do not justify waking anyone.
With triage in front of paging, those become tickets at normal priority while genuine incidents page. The pager going quiet except when it matters is what rebuilds the reflex that a page means move now.
Dedup before paging, not after
One root cause should produce one page, however many services noticed it.
When forty services notice the same failure, paging fires forty times unless something collapses them first. Semantic deduplication at ingestion means the storm becomes one incident with an occurrence count — one page, one owner, one timeline.
The ticket is the record
Page for attention; keep the timeline where the postmortem will need it.
PagerDuty gets someone’s attention; the ticket carries the record. Every triage decision, action, and status change lands on the ticket timeline, so the postmortem starts from a written record rather than reconstructing what happened from memory and chat scrollback.
What the integration does
storm → 1
Dedup before paging
One root cause produces one page with an occurrence count.
Ticket as timeline
Every action logged where the postmortem will look for it.
Escalation policies respected
FlowTux decides what pages; PagerDuty decides who and when.
Queue for the rest
Non-paging signals become owned tickets instead of ignored notifications.
Alert hygiene reporting
See what fired without producing action — the retune-or-delete list.
Connect PagerDuty in under an hour
- 1
Connect PagerDuty
Authorize and map services to FlowTux queues.
- 2
Define severity gating
Decide which conditions page and which become queue items.
- 3
Turn on dedup
Verify the collapse ratio on a real storm before trusting it.
- 4
Review weekly
Retune or retire anything that paged without producing action.
Related
Frequently asked questions
Does FlowTux replace PagerDuty?
No — it sits in front of it. FlowTux triages and deduplicates incoming signals and decides what deserves a page; PagerDuty handles who gets paged, escalation policies, and rotations. The result is a lower volume of higher-quality pages.
How does this reduce alert fatigue?
Two mechanisms: severity gating, so only conditions needing a human now page while everything else becomes a queue item; and deduplication before paging, so one root cause across forty services produces one page with a count instead of forty.
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