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Support ROI & cost-per-ticket calculator
Put in your own numbers — ticket volume, handling time, loaded labor cost, seat fees — and see what your queue costs today and what an auto-resolution rate you choose would change. Every formula is shown below; nothing is gated.
Your queue today
The auto-resolution slider is an assumption you control, not a promise. Mature AI triage operations target roughly 60% on routine tier-1 volume; start your modelling lower and let a pilot earn the number.
Today
- Monthly handling labor
- $7,500
- Helpdesk seats (6 × $55)
- $330
- Total per month
- $7,830
- Cost per ticket
- $20
With AI triage at 40% auto-resolution
- Monthly handling labor (240 human-handled tickets)
- $4,500
- FlowTux flat rate (any team size)
- $79
- Total per month
- $4,579
- Cost per ticket
- $11
Estimated saving: $3,251/month — $39,012/year
How the math works
Cost today = (tickets × handling minutes ÷ 60 × loaded hourly cost) + (seats × per-seat price). Cost per ticket divides that total by monthly tickets.
The AI scenario removes the chosen auto-resolution share from human handling, keeps the remaining tickets at your same handling cost, and swaps seat fees for the FlowTux flat rate of $79/month. It deliberately ignores second-order effects in both directions — faster human handling from pre-attached diagnosis, and review time for approvals — so treat the output as a first-order estimate, not a quote.
The auto-resolution rate is yours to assume. Mature AI triage operations target roughly 60% on routine tier-1 volume; the honest way to get your number is a two-week suggest-mode pilot on your real queue — the 30-day rollout plan shows how, and the cost-per-ticket methodology covers what belongs in the loaded labor number.
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