One intake surface
Client channels, email, and internal chat in a single queue with client context attached.
// industries / agencies-services
FlowTux for agencies and service businesses
Agency support fragments by construction. Each client brings its own channel, its own tools, and its own idea of what counts as urgent, so the team ends up watching six inboxes and three shared Slacks, and the only person who knows the full picture is whoever has been there longest.
FlowTux gives that work one front door without flattening the client boundaries: requests from every channel land in one queue with client context attached, routed by ownership, tracked against the SLA that client actually has.
One queue, many clients
Consolidating intake does not mean mixing clients together.
The value of a single queue is that nothing falls between channels; the risk is losing the separation clients expect. Requests keep their client context, visibility follows the permissions of the channel they came from, and reporting can be sliced per client without anyone maintaining a spreadsheet.
For agencies working in client Slack Connect channels, this is the difference between a support function and a set of individual relationships that leave when a person does.
Different SLAs, same machinery
Per-priority targets per client, with escalation before the promise is at risk.
Clients rarely share one SLA. Response and update commitments vary by contract, and the team is expected to remember which is which. Encoding them per client — with internal targets set tighter than the external promise — moves that from memory to machinery, and escalates before a commitment is breached rather than after.
Adding people should not cost anything
Flat pricing means bringing a specialist into a ticket is free.
Agencies staff fluidly: a designer joins a ticket for a day, a contractor covers a leave, a senior reviews an escalation. Per-seat pricing taxes exactly that behaviour, and the workaround — sharing logins or keeping people out of the tool — is worse than the cost.
Flat pricing removes the decision: everyone who should be in a ticket can be, and the bill does not move.
What you get
Client boundaries preserved
Visibility follows the permissions of the source channel.
Per-client SLA tracking
Different response and update targets per contract, with escalation before breach.
Ownership routing
Requests routed by who owns the client or the discipline, not round-robin.
Handover-proof record
Full history on every ticket, so knowledge survives staffing changes.
$49/mo flat
No cost to add people
Bring specialists and contractors into tickets without seat math.
Get started for agencies & services
- 1
Connect client channels
Slack Connect, email, and any shared inboxes.
- 2
Set client context and owners
So routing and reporting slice cleanly per client.
- 3
Encode each SLA
Internal targets tighter than the contractual promise.
- 4
Invite everyone who touches delivery
Flat pricing makes full coverage the default.
Related
Frequently asked questions
Can one queue handle multiple clients without mixing them up?
Yes. Requests carry client context, and visibility follows the permissions of the channel they arrived through, so consolidation improves coverage without collapsing the separation clients expect. Reporting slices per client.
Can different clients have different SLAs?
Yes — response and update targets are set per priority and per client, with internal objectives set tighter than the contractual promise so escalation happens before a commitment is at risk rather than after.
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No credit card. No sales call. No implementation partner. No nonsense.