append-only
Authorizing rule on every action
Classification, sources, action, rule, and verification recorded on the ticket timeline.
// industries / government-public-sector
FlowTux for government and public sector teams
Public bodies are not judged on how quickly a ticket closed. They are judged on whether the action taken was authorized, recorded, and explainable years later to somebody who was not in the room. That standard disqualifies most AI support tooling, which stores an outcome and calls it an audit trail.
FlowTux is built around the record instead. Autonomous action happens only inside an explicit allow-list, every step lands on the ticket timeline with the rule that authorized it, and data residency is chosen at signup rather than discovered during an assessment.
The record is the deliverable
"Resolved by AI" is not an answer anyone reviewing a public body will accept.
A reviewer asking about an automated action wants the chain: what was requested, how it was classified and with what confidence, which sources informed the decision, what was done, under which rule, and how the result was verified. A system that keeps only the final state forces somebody to reconstruct the rest from chat history and memory.
Every FlowTux ticket carries that chain on its timeline, in the place the team already works rather than in an administrator console nobody opens. That is what makes an automated action defensible externally and — just as usefully — acceptable internally to the officer who has to stand behind it.
Statutory decisions stay with officers
Automate the request for access; never automate the decision that carries a legal duty.
The allow-list model fails closed by design: the AI acts autonomously only inside a permitted set, and any category nobody anticipated is triaged and handed to a person. A deny-list inverts that, making every unconsidered category fair game, which in a public body is the difference between an efficiency and a finding.
Keep a written never-automate register and put the statutory work on it: eligibility and entitlement decisions, enforcement action, information-request responses, anything with a retention or disposal duty attached, and any change to a record a citizen holds rights over. Autonomous action belongs to reversible internal IT work — resets, group membership, device and license assignment — and to nothing else.
Residency, procurement, and the systems you already run
Where the data lives and what the line costs are both settled before anyone evaluates a feature.
Data residency is selectable across the EU, the US, and India at signup, so the sovereignty question is answered before any record exists rather than negotiated afterwards. This page claims no government accreditation; the documented security posture and sub-processor information live on the security page, where your own assurance process can assess them against your framework.
Procurement rewards a bill that does not move, and flat pricing from $49 a month with no per-agent fee means the cost line never has to be forecast against headcount. Intake runs through Microsoft Teams, Slack, and email rather than a new public-facing portal, which matters beyond convenience: every additional interface is another surface carrying an accessibility duty, while the mail and chat clients people already drive with their own assistive technology add none. The systems you have kept alive for fifteen years stay where they are, with escalations linking out into Jira, Linear, or GitHub for the teams that maintain them.
What you get
allow-listed
Fails closed
Categories nobody listed are triaged to a person rather than treated as fair game.
Statutory work stays human
Eligibility, enforcement, information requests, and retention duties on a written never-automate register.
EU / US / India
Residency chosen at signup
The sovereignty question answered before the first record exists.
No new portal to make accessible
Intake through email, Teams, and Slack — interfaces already in the estate.
$49/mo flat
A cost line that ignores headcount
No per-agent fee, so growth or a shared service does not reopen procurement.
Get started for government & public sector
- 1
Choose your data region
EU, US, or India at signup, before any record lands.
- 2
Connect Entra ID or Okta
Role and entitlement carried on the ticket rather than asserted by the requester.
- 3
Write both lists before enabling anything
The allow-list and the never-automate register, approved and explicit.
- 4
Review one action end to end
Have the timeline record checked by whoever will have to defend it.
Related
Frequently asked questions
Is FlowTux accredited for government use?
This page makes no accreditation claim. Data residency is selectable across the EU, the US, and India at signup, and the documented security posture and sub-processor information are published on the security page for your own assurance process to assess. Anything beyond that should be verified against your framework rather than taken from a vendor page.
What should a public body never automate?
Statutory work: eligibility and entitlement decisions, enforcement, information-request responses, records carrying a retention or disposal duty, and any change to a record a citizen holds rights over. Autonomous action should be limited to reversible internal IT tasks, with everything else triaged to an officer.
Can an automated action be explained years later?
That is what the ticket timeline exists for. Each AI step records the restated request, the classification and confidence, the sources consulted, the action taken, the allow-list rule that authorized it, and the verification result, so answering a review is a search rather than a reconstruction.
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