both sides → 1
Cross-vocabulary dedup
Buyer and seller reports of one incident collapse into a single owned ticket.
// industries / marketplaces
FlowTux for marketplaces
Marketplace support scales badly by default because volume grows on both sides at once. More supply means more onboarding, payout, and listing questions; more demand means more order, delivery, and refund questions; and platform incidents generate reports from both sides simultaneously.
The only way that stays manageable is if volume and headcount stop being coupled. FlowTux does that through deduplication, side-aware routing, and autonomous resolution of the repetitive majority.
Both sides report the same incident
A payments outage arrives twice over, from two vocabularies.
When something breaks in the middle of a transaction, buyers and sellers both report it — in different words, through different channels, often with different descriptions of the same fault. Naive matching treats those as unrelated.
Semantic deduplication collapses them into one incident regardless of vocabulary, so the platform team works one problem and both sides get the update where they raised it.
Routing has to know which side is asking
Supply-side and demand-side questions need different owners and different answers.
A payout question and a refund question can look similar in text and require completely different teams and policies. Routing that reads intent — rather than matching keywords — gets that split right, and identity context makes it more reliable still.
The repetitive majority is the automation target
Marketplace volume is dominated by a small number of recurring questions.
Both sides ask a narrow set of things repeatedly: where is my order, when do I get paid, why was this listing rejected, how do I change a detail. That is the profile that auto-resolves cleanly inside an allow-list, with the answers grounded in your own policy documentation.
Anything touching money movement, account suspension, or dispute outcomes stays human — the asymmetry test again: routine slowness is annoying, a wrong automated refund or suspension is a real harm.
What you get
Side-aware routing
Supply-side and demand-side requests routed to the right team by intent, not keywords.
Auto-resolution for repeats
The recurring question set closes inside an allow-list, grounded in your policies.
Money and disputes stay human
Refunds, payouts, suspensions, and dispute outcomes never auto-resolve.
One queue, many channels
App, email, chat, and WhatsApp reports deduplicate against each other.
$49/mo flat
Sub-linear support cost
Flat pricing decouples the software bill from headcount as GMV grows.
Get started for marketplaces
- 1
Connect both sides’ channels
Buyer and seller intake into one deduplicated queue.
- 2
Ground answers in your policies
Payout, refund, and listing rules as the retrieval source.
- 3
Allow-list the recurring set
Start with status and how-do-I questions, not money movement.
- 4
Keep the never-list explicit
Refunds, payouts, suspensions, and disputes route to humans.
Related
Frequently asked questions
How does FlowTux handle two-sided marketplace support?
Buyer and seller reports of the same incident collapse into one ticket even when described in different vocabularies, routing reads intent so supply-side and demand-side questions reach the right teams, and the recurring question set auto-resolves inside an allow-list grounded in your own policy documentation.
Should refunds or account actions be automated?
No. Money movement, account suspension, and dispute outcomes belong on an explicit never-automate register regardless of model confidence — the cost of a rare wrong action far outweighs the routine savings.
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