forward once
Zero-migration intake
Forward your existing support address; requesters keep using the address they know.
// integrations / email
FlowTux + email: the shared inbox that triages itself
Email is the intake channel nobody can turn off. Vendors, contractors, and the half of your company that will never adopt a chat workflow all use it, so the queue has to accept it — without becoming a shared inbox that four people watch and nobody owns.
Point your support address at FlowTux and every message becomes a ticket with an owner, a priority, and a diagnosis attached. Replies thread back to the requester from the same address; they never see the machinery.
From shared inbox to owned queue
The failure of shared inboxes is ownership, not volume — every ticket here has exactly one.
A shared inbox works until two people answer the same message, or nobody does because everyone assumed someone else had. Neither failure is visible until a requester follows up. Converting mail to tickets fixes it structurally: one owner, a status anyone can see, and an SLA clock that starts on arrival.
Threading is preserved throughout — replies from the requester attach to the existing ticket rather than opening a duplicate, which is where most naive email-to-ticket setups fall apart.
Triage without keyword rules
Classification comes from reading the message, not from matching strings in the subject line.
Email triage has traditionally meant filter rules on subject lines, which break the moment somebody writes "urgent!!!" or nothing at all. Tux AI reads the message body against your resolved history, sets category and priority, and routes to the right owner — then deduplicates it against open tickets so the third report of an outage joins the first.
What the integration does
Threaded replies
Requester replies attach to the existing ticket instead of creating duplicates.
on arrival
AI triage
Category, priority, and owner from the message content, not subject-line rules.
Attachments preserved
Screenshots and logs arrive on the ticket where the diagnosis happens.
One queue, many channels
Email sits beside Slack, Teams, WhatsApp, and error-tracker intake.
invisible
No portal required
External requesters never need an account, a portal, or a password.
Connect Email in under an hour
- 1
Add your support address
Verify the domain and set forwarding.
- 2
Set a default queue and owner
Where unrouted mail lands before triage takes over.
- 3
Turn on triage in suggest mode
Compare AI routing to your manual routing for a week.
- 4
Promote routine categories
Enable auto-resolution where agreement is consistently high.
Related
Frequently asked questions
Can FlowTux replace our shared support inbox?
Yes. Forward your support address and each message becomes a ticket with one owner, a priority, and a visible status. Replies thread back to the requester from the same address, so nothing changes on their side.
Do email replies create duplicate tickets?
No — replies attach to the existing ticket via threading. Genuinely new reports create new tickets, and semantic deduplication catches the case where a requester emails again about an issue that is already open.
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