one action
File from any message
Turn a Teams message into a triaged ticket without leaving the conversation.
// integrations / microsoft-teams
FlowTux + Microsoft Teams: ticketing where your company already chats
For Microsoft-shop companies, Teams is where employees report problems — usually to a person, in a chat that nobody can search later. The FlowTux Teams integration turns those messages into structured tickets in one action, triaged before anyone opens a queue.
The mechanics mirror the Slack integration: file from the conversation, work from the conversation, and let status flow back to the person who asked.
Intake that fits the Microsoft habit
Requests filed from the chat where they were raised, not a portal nobody bookmarks.
The failure mode in Teams-based companies is the same as anywhere else: a portal exists, people ignore it, and requests land in DMs to whoever seemed responsible. Moving intake into Teams removes the friction that caused the leak — filing is a message action, not a context switch.
Every ticket keeps a live link to the conversation it came from, so the thread history stays attached to the work rather than being lost when the chat scrolls.
Triage on arrival, not on pickup
Category, priority, and owner are set before a human opens the queue.
Tux AI reads each new ticket against your resolved history — and, for engineering-adjacent requests, the linked codebase — then sets category and priority and routes by owner load and expertise. Routine categories you have approved resolve autonomously inside an allow-list, with every step logged on the ticket timeline.
What the integration does
in-thread
Status back to the chat
Updates and resolutions post into the conversation that raised them.
Channel or DM intake
Works in team channels and direct chats the app can access.
under 1s
Triage on arrival
Priority, category, and owner assigned as the ticket is created.
One queue with email and Slack
Teams requests land in the same queue as email, Slack, and error-tracker signals.
$49/mo flat
Whole-company intake
Flat pricing means every employee can file without a seat conversation.
Connect Microsoft Teams in under an hour
- 1
Add the FlowTux app to Teams
Standard tenant install; admin consent for the requested scopes.
- 2
Choose intake channels
Pick the team channels that should feed the queue.
- 3
Connect your other sources
Email, Slack, and error trackers into the same queue.
- 4
Start in suggest mode
Validate triage agreement before enabling autonomous resolution.
Related
Frequently asked questions
Can employees file FlowTux tickets from Microsoft Teams?
Yes — any Teams message can become a triaged ticket in one action, in team channels or direct chats the app can access, with a live link back to the originating conversation.
Do Teams and Slack tickets share one queue?
Yes. Teams, Slack, email, WhatsApp, and error-tracker signals all land in the same queue with the same triage, deduplication, and reporting applied.
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