one action
File from any message
Will turn a Teams message into a triaged ticket without leaving the conversation.
In development. The Microsoft Teams integration is not available yet — this page describes what it will do. Tell us you need it and we will let you know when it ships.
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FlowTux + Microsoft Teams: ticketing where your company already chats
For Microsoft-shop companies, Teams is where employees report problems — usually to a person, in a chat that nobody can search later. The FlowTux Teams integration is in development: it will turn those messages into structured tickets in one action, triaged before anyone opens a queue.
The mechanics will mirror the Slack integration, which is live today: file from the conversation, work from the conversation, and let status flow back to the person who asked. If you need Teams specifically, tell us — it moves the roadmap.
Intake that fits the Microsoft habit
Requests filed from the chat where they were raised, not a portal nobody bookmarks.
The failure mode in Teams-based companies is the same as anywhere else: a portal exists, people ignore it, and requests land in DMs to whoever seemed responsible. Moving intake into Teams removes the friction that caused the leak — filing is a message action, not a context switch.
Every ticket keeps a live link to the conversation it came from, so the thread history stays attached to the work rather than being lost when the chat scrolls.
Triage on arrival, not on pickup
Category, priority, and owner are set before a human opens the queue.
Tux AI reads each new ticket against your resolved history — and, for engineering-adjacent requests, the linked codebase — then sets category and priority and routes by owner load and expertise. Routine categories you have approved resolve autonomously inside an allow-list, with every step logged on the ticket timeline.
What the integration will do
in-thread
Status back to the chat
Updates and resolutions will post into the conversation that raised them.
Channel or DM intake
Planned for team channels and direct chats the app can access.
under 1s
Triage on arrival
Priority, category, and owner assigned as the ticket is created — live today for Slack, email and WhatsApp.
One queue with email and Slack
Teams requests will land in the same queue as email, Slack, and error-tracker signals.
$79/mo flat
Whole-company intake
Flat pricing means every employee can file without a seat conversation.
How connecting Microsoft Teams will work
- 1
Add the FlowTux app to Teams
Standard tenant install; admin consent for the requested scopes.
- 2
Choose intake channels
Pick the team channels that should feed the queue.
- 3
Connect your other sources
Email, Slack, and error trackers into the same queue.
- 4
Start in suggest mode
Validate triage agreement before enabling autonomous resolution.
Related
Frequently asked questions
Can employees file FlowTux tickets from Microsoft Teams?
Not yet. The Teams integration is in development. When it ships, any Teams message will become a triaged ticket in one action, in team channels or direct chats the app can access, with a live link back to the originating conversation. Slack, email and WhatsApp intake work today.
Do Teams and Slack tickets share one queue?
That is the design. Slack, email, WhatsApp, and error-tracker signals share one queue today with the same triage, deduplication, and reporting applied; Teams joins them when the integration ships.
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