How Go Labs stopped paying engineers to triage tickets by hand
A fast-growing engineering team was losing hours a week to duplicate Sentry alerts — FlowTux collapses them into one ticket.
52%Tickets closed without a humanwas 0%
- Industry
- Developer tools
- Team
- 28 people, no dedicated support team — engineers triaged directly
- Stack
- Slack · Datadog · GitLab
- Time to value
- Live same day
Before FlowTux
A single production error could open 8-10 near-identical tickets across Slack and Datadog alerts, each interrupting a different engineer.
What they connected
- 01Slack #eng-oncall
- 02Datadog alerts
- 03GitLab (monorepo)
No migration, no implementation partner. live same day.
After
| Metric | Before | After |
|---|---|---|
| Tickets closed without a human | 0% | 52% |
| Repeat/duplicate issues collapsed | 0% | ~40% |
Measured in Go Labs’s own FlowTux workspace. How we count auto-resolution
“One incident used to mean eight engineers each got paged separately. Now it’s one ticket with the right person on it.”
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