How SSK Grains Enterprises runs IT for 5 offices with 2 people
Field offices used to email and call in every laptop and network issue — FlowTux now triages it all into one queue.
41%Tickets closed without a humanwas 0%
- Industry
- Agri-commodities trading
- Team
- 210 employees across 5 locations, 2-person IT team
- Stack
- WhatsApp · Email
- Time to value
- Live in two days (multi-office rollout)
Before FlowTux
Regional offices reported issues over phone calls and WhatsApp with no central record, so the same laptop and network problems got solved from scratch every time.
What they connected
- 01WhatsApp Business number
- 02Shared support inbox
No migration, no implementation partner. live in two days (multi-office rollout).
After
| Metric | Before | After |
|---|---|---|
| Tickets closed without a human | 0% | 41% |
| Tickets processed in first 90 days | — | 640 |
| Median time to resolution | 1.5 days | 4 hrs |
Measured in SSK Grains Enterprises’s own FlowTux workspace. How we count auto-resolution
“Our field offices finally have one number to message instead of five people’s personal phones.”
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