How Stemlen cut IT triage from 9 hours a week to 40 minutes
Stemlen’s 3-person IT team was drowning in repeat VPN and access tickets — FlowTux now closes most of them before anyone opens a laptop.
- Industry
- B2B SaaS
- Team
- 46 people, 3-person IT team
- Stack
- Slack · Sentry · GitHub
- Time to value
- Live in one afternoon
Before FlowTux
Every staging outage meant three separate people pinging #it-help within minutes of each other, and IT triaging each message by hand.
The IT team estimated 9 hours a week just re-answering the same handful of access and VPN issues.
What they connected
- 01Slack #it-help
- 02Sentry (production project)
- 03GitHub (core-api repo)
No migration, no implementation partner. live in one afternoon.
After
| Metric | Before | After |
|---|---|---|
| Tickets closed without a human | 0% | 58% |
| Median first response | 46 min | < 1 min |
| IT hours saved per week | — | ~9 hrs |
Measured in Stemlen’s own FlowTux workspace. How we count auto-resolution
What FlowTux did not solve
Hardware requests and new-hire provisioning still route to a human every time — Stemlen deliberately left those off the allow-list.
“We stopped being a Slack notification service. The tickets that used to eat our mornings just close themselves now.”
Want the same first pass on your queue?
We’ll show you a real ticket going from Slack to closed. Fifteen minutes, no slides, no discovery call.