Q: Do I need to install the agent on every device?
Only devices you want to monitor. You can start with one and expand later. Tickets still work for all teams even when a device is not monitored.
Q: What operating systems does the agent support?
Windows 10+, macOS 11+, and major Linux distributions (Ubuntu 20.04+, Debian 10+). Mobile devices are not currently supported.
Q: Is my data safe?
The agent collects only system health signals and never reads files, emails, or documents. Traffic is encrypted over HTTPS and WSS, with hosting on Azure (India) and Google Cloud.
Q: Can the agent run commands without my permission?
No. A human must click Fix This and confirm execution. Every action is logged in the ticket audit trail.
Q: What happens if the agent goes offline?
Device status becomes Offline in Network Map. Queued commands run after reconnect and heartbeat monitoring alerts you when outages occur.
Q: Can I cancel anytime?
Yes. No contracts and no lock-in. Cancel from Settings, and data is retained for 30 days after cancellation.
Q: How is FlowTux different from Freshservice or Jira SM?
Three differences: flat pricing (from $49/month regardless of team size), on-device AI fix execution, and setup the same day instead of weeks.