Setup
1. Go to Settings -> Integrations.
2. Click Connect Slack.
3. Authorize the FlowTux app in your Slack workspace.
4. Pick channels for ticket intake and notifications.
What it does
Any Slack message can become a ticket with the FlowTux shortcut or `/flowtux` slash command. Tux AI triages, assigns, and posts status updates back to the originating thread. Critical alerts and AI resolutions notify designated channels automatically.
Use cases
Support team: Convert customer DMs into tracked tickets without leaving Slack.
IT team: Field requests in #it-help and route to the on-call engineer.
Engineering: Get paged in-channel when Sentry-linked tickets escalate.